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Welcome to the most conclusive help page! Our FAQ’s page is designed to answer every question you could possible have in relation to Brick Tiles, Installation, Delivery, Orders and more!
Within this help page, there are plenty of clickable links and elements ts to allow you to read in more detail to ensure you have the answer you require.
Brick Tiles and their uses! We know ordering and selecting Brick Tiles can be a daunting task and getting it right is incredibly important. The below question and answers should hopefully put your mind at ease and help in making the right decision for you!
Brick Tiles are a thin, lightweight tile made to look like a traditional brick. They are often used as a decorative feature for interior or exterior design, as our brick tiles are cut directly from the brick they offer both the appearance and texture of real brick. Brick tiles are also known by other names including Brick Slips, Brick Effect Tiles and Brick Cladding.
Brick Tiles can be made using many different methods. For us we keep it real! Our 20mm Brick Tiles are cut from real brick.
We take a full brick that we import, then using our state of the art manufacturing equipment we cut the facing of the brick to produce a 20mm brick tile.
The brick tile gives a real brick appearance and texture.
Brick Tile sizes can vary but on every product page, the dimensions of the brick tiles are clearly listed. We do advise that as our brick tiles are cut from real clay brick that there can be some deviations in the sizing of our brick tiles due to the rustic nature so please allow 2-3mm on each dimension.
To see the dimensions of a specific brick tile, simply head to the product page, under product information it will display the size per tile/slip.
The thickness of our brick tiles can be seen on the product pages in general the thickness is 14-20mm.
To see the thickness of a specific brick tile, simply head to the product page, under product information it will display the size per tile/slip.
Yes! All of our 20mm brick tiles are cut from real bricks that we import so you know with Slips From Stock, our brick tiles are 100% genuine and will give you that perfect brick finish both in texture and appearance.
Our 14mm Brick Tiles are pressed clay so purpose made brick tiles. An Example of our 14mm Brick Tiles are our Toulouse Beige Brick Tiles.
A lifetime! brick tiles are an incredibly strong material and non-degrading which means they should out last us! Slips From Stock also provide a 25 Year warranty with all of our brick tiles when installed using our tried and tested materials.
You can see more on our Brick Tile Warranty Here!
Yes! We are one of the only Brick Tile suppliers to offer a warranty on our brick tiles. Not just that but our warranty is 25 years! We are able to offer this thanks to our brick tiles being cut from real brick in addition all of our materials have been created by us, tested on our products so if you install our brick tiles with our materials, that 25 Year Warranty is in place.
No, despite popular belief, Herringbone Brick Tiles are not really a thing. Herringbone refers to a pattern that you or your installer creates with our Brick Tiles. See image below for reference.
To have a herringbone finish, you simply need to install the brick tiles in a herringbone pattern.
Birkdale Blend Herringbone Fireplace Brick Tiles
Check out this blog below to learn more about creating a herringbone pattern using brick tiles.
There are many different options when it comes to creating a pattern using your brick tiles.
These include the below:
Stretcher Bond – For homeowners who are seeking a traditional bricked pattern look then Stretcher Bond is the design we most commonly know. It’s the standard way of laying bricks and promises to showcase the versatility of brick tiles. This works with almost all brick tiles but looks particularly impressive when used with the likes of Cottage Blend Brick Tiles or London Weathered Brick Tiles.
English Bond – If you’re looking for a finish that involves a more refined and sophisticated look then the English Bond finish might be the preferred option. It’s unique and involves using alternating courses of stretchers and headers.
English Garden Wall – Achieving a truly unique, exterior look, this design is ideal should you be looking to make an impact with your brick tiles. With one course of headers for every third course of stretchers, it delivers a really quirky finish and would fit something along the lines of the Red Stock Brick Tiles.
English Cross Bond – This finish might be more suited to those Brick Tiles that have a smoother or more uniformed appearance to highlight the quality of the workmanship. This design would be highlighted by using the Old Coach House Brick Slips or the Farmhouse Brick Slips.
Flemish Bond – If you want to create a more rugged look that might be associated with old Victorian properties then this is the right choice for you. Creating something unique is always a great way to create the perfect look and the Old Bayswater Blend Brick Slips might be the right choice.
Flemish Garden Wall – Create a neat look and finish with this choice of design. It’s clean, simple and has a subtle touch of quirkiness to it. To achieve a clinical look, you could opt for the Keswick Blend Brick Slips.
Monk Bond – This blend of different coloured Brick Tiles opens the door to creativity. Mix it up with the Iced Grey Brick Slips Brick Slips and the St Andrews Brick Slips to create a real focal point in any space.
Header Bond – The design is much like the Stretcher Bond but it uses half bricks throughout. Therefore, you could opt for any Brick Tiles to use for this design.
Stack Bond – This provides a very uniformed finish but one that does look impressive. Implemented with the right Brick Tile such as the Rosewood Brick Slips will finish off any space.
Herringbone – The great thing about Bricktiles is that they are so versatile that they can be used on floors. Herringbone is a popular design when it comes to flooring so you could opt for something as clinical as the London Weathered Yellow Brick Slips or the Normandy Grey Brick Slips.
To see more about brick tile patterns, click here
One of our most popular questions when it comes to brick tiles “where can brick tiles be used” and the list is really endless. but the below question and answers should help with the most common applications of brick tiles. If you need any further advice, head over to our live chat.
Yes! Our brick tiles are no different than the bricks you see all over the country that are used to build houses etc. The only difference is that they are just 20mm thick.
Absolutely! Our brick tiles are tried and tested around log burners, electric fires and even chamber fires! Our Brick Tiles have a fire rating of A1 which means they are non combustible.
Absolutely! Our brick tiles are tried and tested around log burners, electric fires and even chamber fires! Our Brick Tiles have a fire rating of A1 which means they are non combustible.
Yes! Many of our customers choose our Brick Tiles to create a feature within their kitchen wether that is a stunning back drop for the dining are or, a splash back, brick tiles are perfect for creating a warm and cosy finish to your kitchen.
With this in mind, we always recommend using our Brick Tile Sealer which can be seen here. Our Sealer allows you to have peace of mind by protecting your brick tiles from stains, spills and oils.
As brick tiles are traditionally porous, oil splashes etc can embed within the surface leaving a stain on the brick tiles. By sealing your brick tiles this can help prevent stains from becoming long lasting.
Yes! just like the kitchen, many customers make bathroom brick tiles their choice wether doing a complete bathroom or just a back drop feature wall.
Brick Tiles are porous and therefore can be stained from products such as soaps and shampoos. So we strongly recommend using our brick tile sealer to prevent this! Check out our brick tile sealer here!
Yes! providing you have a solid base (concrete, ditra mat or, Ply) then you can use brick tiles on the floor.
It is however worth considering that the life span of your brick tiles will vary much, depending on the surface preparation. For example if you have a chipboard floor, or other wooden floor (except marine ply) these materials shrink and expand with temperature changes. If this occurs it can cause the adhesive to crack and therefore the brick tiles to fail.
Ensure proper surface preparation before applying brick tiles to the floor. We have a blog here regarding brick tiles for floors which will give you all the information you need! Simply click here.
100% our brick tiles are completely frost proof which means they will not crack nor, become weaker when exposed to the elements such as frost providing they have been installed correctly using our products.
Further information regarding brick tiles and their frost protection can be seen here.
Yes! Our brick tiles are Fire Rated A1 which means they are non-combustible and suitable for all heat areas. Please do ensure though the material they are being fitted to is also fire resistant. Find out more here
Generally no. For any internal works, you will not need planning permission to install brick tiles inside your home.
If you are planning to clad the exterior of your home in brick tiles, generally planning permission is not needed as you are not altering the structure. With that said, grade listed homes and Conservation areas may differ so always consult with your local council or architect if you are unsure.
Yes! our very experienced and helpful office team are more then happy to assist with any drawings, estimates or pricing questions. Simply drop us an email at the below address and a member of our team will reach out to you.
sales@slipsfromstock.com
As well as “brick tiles” we have a few special shaped brick tiles to allow you tackle all areas of the home with a consistent and authentic brick tile finish. Below we have a list of questions and answers to guide you around all of the common brick tile questions we get asked.
Brick tile corners are an L shaped brick tile that are designed to fit neatly around external corners. In order to make them, the face of the brick is cut along the length and then around the end and it is this finish that creates the L shape.
Brick tile corners are vital if you want to create an authentic-looking brick finish, which is what brick tiles are designed for. As a result, brick tile corners are made to go around external corners. They are also used on pillars, chimney breasts, boxed in pipework, windows with a recess, doors with a recess as well as sills and ledges.
When you undertake a project using brick tiles, we recommend that you always start with the corner tiles. This will enable you to create a perfect stretcher bond look as they will have alternating sizes. If you are tiling a pillar or chimney breast, you will need to work out how the bond pattern will look from there and whether you will need to cut any pieces. It is, therefore, recommended that you do a dry run as this will make it possible for you to see what fits without actually fitting them to the wall.
Header brick Tiles are generally used for brick tile installations where one is looking to achieve a certain pattern such as the Flemish bond. Headers are often used in detailing work and work that requires a half brick profile.
Brick Tiles come in many shapes and forms to ensure you have 100% coverage in your brick tile project. Brick Tile Stretcher Reveals are the front and underside cut in a. single piece from the brick. Below is an example of a stretcher brick tile.
These are used in places such as door and window reveals to give the illusion a full brick has been used without any nasty cuts or joins.
**Please note our stretcher reveals are SINGLE FACED this means that the under side of the stretcher is not brick faced. For those looking for a dual faced brick tile particularly if looking to create a soldier bond we would highly recommend checking out our Corner Brick Tiles which are faced on the short and long side**
All of our stretchers can be viewed by clicking here.
Calculating the amount of corner brick tiles you need couldn’t be any easier! We work on the basis that 7 corners (when used with 10mm spacers) will cover a height of 0.5 meters.
On this basis, If your doing a fireplace chimney breast for example with a height of 2.5 meters you would need 35 corners for each side.
For any more help and advice regarding corner brick tiles please feel free to reach out to us via live chat for us to work out your requirements.
Calculating the number of stretchers is fairly easy.
For Example: if you have a window reveal to do, you will use corner brick tiles for the two uprights (edges) the Stretcher Reveal Brick Tiles will be used for the top part of the window so simply measure it. In this example let’s assume it is 900mm wide. Our stretcher reveals are generally 215mm in length so 900 dived by 215 gives you 5 Stretchers (when rounded up)
Headers are fairly easy to calculate and on our header brick tile pages we outline the number required depending on the pattern you wish to achieve.
English Garden Wall Bond – 27 Headers per square meter and 46 standard tiles.
English Bond – 60 Headers per square meter and 30 standard tiles.
Flemish Stretcher Bond – 40 Headers per square meter and 40 standard tiles.
Header Bond – 119 per square meter and no standard brick tiles.
Corners are not sold per a box. They are sold individually this will ensure you have the exact amount you need without over ordering.
We always advise to add an extra 10% on to allow for cuts and wastage when installing your brick tiles.
Headers are not sold per a box. They are sold individually this will ensure you have the exact amount you need without over ordering.
We always advise to add an extra 10% on to allow for cuts and wastage when installing your brick tiles.
Stretcher Reveals are not sold per a box. They are sold individually this will ensure you have the exact amount you need without over ordering.
We always advise to add an extra 10% on to allow for cuts and wastage when installing your brick tiles.
Below is every question and answer in relation to our FREE sample brick tiles, what to expect, what they look like and much more. If you have any further questions that, have not been answered below please feel free to get in touch with us via Live Chat
Yes, we offer samples across our site. The easiest way to order samples is to head to the top of the page you will see a banner stating “Free Samples – Order Here” Just click that and it will take you to our sample collection allowing you to add them to cart.
Alternatively when viewing our brick tiles, just below the product image will have an option to select variants such as sample from that simply click the sample icon, add to basket and checkout!
All of our samples are sent via DHL and are delivered within 3-5 working days. If you have not received your samples after 5 working days please get in touch with our customer service team.
All customers can order a maximum of four sample panels. We restrict the number of samples a customer can order due to the high cost involved in sending samples out.
The four samples panels selected will need to be four individual brick tile samples and not four of the same.
Our samples are FREE! We are the only Brick Tile supplier that provides free of charge samples. No Cost for samples and No Delivery cost added at the end.
No! Our sample panels are for you to keep, dispose of or recycle as you please. There is no need to return your samples and we do not provide return postage for this.
Once you receive your samples they are yours to do anything you wish with! If you would like to remove them from the board and place them on the wall your more then welcome.
Yes, the sample brick tiles you receive are cut from the same brick that your brick tiles would be. The only difference you will see, is that the samples are fully dry so your seeing their “finished colour” when you go on to place a full order for brick tiles, your tiles will be newly cut which involves water for which the brick tiles will remain so, when they are delivered they may appear darker. It can take 1-2 weeks for them to fully dry out.
We are sorry to hear that! Although we take as much care as possible to ensure the samples are delivered in one piece they can become damaged.
What we would say is that the samples are just for visual representation so we wouldn’t send replacements unless the panels were smashed in to many unrecognisable pieces.
Our samples are delivered in just 3-5 working days via DHL
Unfortunately we can not supply corner pieces or stretcher and header pieces as samples, due to our packaging and the fragile nature of these shaped Brick Tiles it is very likely it would not arrive in one piece and therefore we do not send these out as samples.
Installing brick tiles does not need to be a daunting task! Wether you are option to do it yourself or hire a contractor to install your brick tiles, the below will outline the processes involved, what is needed and even the actual process to get that perfect brick tiles installation!
Brick Tiles are very easy to install and are perfect for DIY enthusiasts to tackle because they are quick and simple to install not forgetting due to their rustic appearance mistakes are easily forgiven and blended.
Brick Tiles are one of the best way to add and create a feature wall within your home. Like with all renovations and decorations, choosing brick tiles isn’t inexpensive which means it is important for home owners to look for ways to keep their costs down. One of the best ways to do this is by installing brick tiles yourself.
We have a full details blog here with all the information you need to do a DIY install to read this please click here.
Yes, many of our customers opt to install brick tiles themselves, and we have plenty of on site information to help you with the installation. We strongly recommend checking out the installation guide here
Yes, we have a list of approved and recommended installers. You can find out our full list by clicking here
The cost to have brick tiles installed varies depending on many factors. These factors include the size of the area you wish to install brick tiles, the complexity of the area, your location and other factors. To get a cost we would recommend reaching out to one of our recommended installers for a quote.
This is a question that many might ask and it is a valid question given that many homes are now made using internal walls cladded prepared plasterboard. The good news is that it is possible to fit brick tiles directly onto plasterboard, enabling you to install brick tiles wherever you want.
As with every job, you will need to plan in advance and the good news is that plasterboard won’t need to be plastered beforehand. In fact, if you want your brick tiles to stick to the walls, then you will need to make sure that the subsurface is solid and secure. This is because the strength of your brick tiles is only as strong as the surface they are fitted.
You can read more about installing brick tiles on plasterboard here
Yes, brick tiles can be installed directly on top of brick or block using our adhesive. Before doing so though, we do advise that you check to make sure the wall is sound and without cracks or any loose debris. If this is the case we would advise to simply prime the walls using our brick slip primer and then apply using our adhesive.
Yes, brick tiles can be installed over paint, ideally a matt paint would better for adhesion but if you have a gloss or silk coat, we would recommend “scoring” the paint, this means taking a utility knife and scratching the paint every 5-10cm over the whole surface. This will allow the brick tiles and the adhesive to bond to the surface behind the paint giving a better adhesion.
The great thing about Brick Tiles is the way in which they provide an impressive level of versatility. While you might think that they are ideal for around the home (which they are of course), they are also suitable for use outside. With this comes endless possibilities because they can transform any outdoor space.
Our Brick Tiles are completely frost proof and offer the same performance as full bricks making them the perfect choice to use as exterior cladding or to spruce up your outside spaces.
Yes! Our Brick Tiles are Fire Rated A1 meaning they are non-combustible and suitable for all areas with extreme heat.
There are certain things that you will need to think about before you do install them. For brick tiles that are made using real clay, they will have the scope to handle the high temperatures that log burners and gas fires generate. However, the main recommendation is that there is a 100mm distance kept between the surface of the brick tile and the heat source.
Also ensure that the materials you use (such as mortar) can handle the heat – such as ours!
Choosing the right brick tile adhesive can be difficult if you’ve not used brick slip cladding systems before. So we wanted to offer you some guidance to help you avoid coming ‘unstuck’ at this critical stage of the process.
It will probably come as no surprise to you that our recommendation to you would be our Slipbond adhesive. But this blog is meant as informative guide rather than an advert. So we’ll give you the facts and allow you to decide for yourself.
If you came here from our installing brick slips blog and are unsure as to which brick tile adhesive to use, do not worry, we are here to help!
There are two types of brick tile adhesive. There is a choice of either cement based or epoxy based. The surface you are installing your tiles to will play a role in helping you decide which one to go with.
If the surface your applying your tiles to, is non porous epoxy adhesive is the route for you. This means your surface does not absorb water so because of this cement based adhesive would be ineffective.
Alternatively, if your surface IS porous, we’d recommend a going for the cement based. This is because it is cheaper per square meter as well being more readily available.
Always Mortar! Never Grout!
You would be forgiven for thinking that brick tile pointing mortar is the same as grout. After all, once the mortar has been applied and dried, the appearance is indistinguishable from that of tile grout. However, it is very important that you don’t treat the mortar as grout. This is because, if you try and apply the mortar in the same way you apply grout you will ruin your brick tiles.
Grout is a highly viscous substance compared to mortar which is significantly thicker. Because of this if you spread mortar over your brick tiles in the same way you would with your standard ceramic tiles it will leave nasty stains on your brick tiles that can be quite difficult to remove. As brick tiles are often referred to as brick tiles you may hear the mortar be referred to as grout but it is absolutely imperative that you know the difference!
There are different methods to cut brick tiles, depending on the tools and materials available. One common way is to use an angle grinder with a diamond cutting disc to score and break the brick along the desired line. Another method is to use a tile cutting saw with a diamond blade to make precise cuts on thinner brick tiles.
You can find out tile cutter on our accessories page or, by clicking here
Sealing brick tiles is an essential step to improve their durability and resistance to moisture, staining, and potential damage. By sealing the surface, you create a protective barrier that prevents water absorption and helps prevent the growth of mold and mildew. Additionally, the right sealant can enhance the color vibrancy of the brick tiles and provide an extra layer of protection against external elements such as UV rays and pollutants.
Our ProPrimer is intended for use before the application of brick tiles. It is used to prime the substrate/walls to get the best out of your Slip-Fix adhesive. It is highly recommended that you use brick tile primer before installation regardless of whether you are installing them in an external or internal project. This will ensure that you have a trouble and stress free installation that will withstand the test of time.
Brick slip pro primer is extremely easy to use. It is recommended to apply 2 layers of pro primer to your desired surface. For your first coat, and 3 parts water for every 1 part primer into a mixing bucket. Once you have done that take a brush or a roller and apply it to your desired surface and scrub well into the surface to avoid pooling. Ensure that coat has dried before you go on to apply the next. For the next coat repeat the process however this time you only need 1 part water for every 1 part brick tile primer. Some very porous surfaces will require a 3rd coat at 1 part primer 1 part water. Whereas some non-porous surfaces will only need 1 coat of brick tile pro primer.
We understand that Brick Tiles look amazing once they are installed, after all, it’s the reason why so many people are choosing to install them over other options out there. However, we also understand that over time, they can become tired looking because of simple wear and tear. While we all want to keep our Brick Tiles looking their best all of the time, it’s simply not possible because whether it’s messy children, pets or just general dirt or grime, they can become tired looking but all of that can change. After all, they have a unique surface texture which also means that they can attract dirt but there is a way to deal with this. However, what we will say is that it is important that you do clean them regularly to ensure the dirt is fully removed.
For a full break down on how to clean your brick tiles check out this blog
This is everything you could need and more to install your brick tiles, protect them and clean them for that perfect installation. In addition we offer a 25 Year Warranty on your brick tiles when they are installed using our accessories!
Choosing the right brick slip adhesive can be difficult if you’ve not used brick tile cladding systems before. So we wanted to offer you some guidance to help you avoid coming ‘unstuck’ at this critical stage of the process.
It will probably come as no surprise to you that our recommendation to you would be our Slipbond adhesive. But this blog is meant as informative guide rather than an advert. So we’ll give you the facts and allow you to decide for yourself.
If you came here from our installing brick tiles blog and are unsure as to which brick tile adhesive to use, do not worry, we are here to help!
There are two types of brick tile adhesive. There is a choice of either cement based or epoxy based. The surface you are installing your tiles to will play a role in helping you decide which one to go with.
If the surface your applying your tiles to, is non porous epoxy adhesive is the route for you. This means your surface does not absorb water so because of this cement based adhesive would be ineffective.
Alternatively, if your surface IS porous, we’d recommend a going for the cement based. This is because it is cheaper per square meter as well being more readily available.
View our brick tile adhesive
Brick tiles spacers are tools used in brick tile installations. They are small plastic or rubber devices that help create consistent and even spacing between the brick tiles. These spacers are placed between the brick tiles during installation, ensuring that each brick tile is properly aligned and spaced apart from the adjacent ones.
The use of brick tile spacers serves two main purposes. Firstly, they help maintain a uniform and aesthetically pleasing look by ensuring consistent spacing between the brick tiles. This helps create neat and professional-looking mortar joints. Secondly, they allow for the accommodation of expansion and contraction of the brick tiles due to temperature changes, preventing cracking or damage to the installation.
We like to keep it simple when it comes to mortar so we offer two brick tile mortar colours. These include white (which is an antique chalky white) and grey (a natural grey)
For most installation types we would recommend grey to keep it completely natural looking, some lighter brick tiles or for those looking to contrast their tiles, the white mortar is a great option.
Yes, as well as our brick tiles and special shaped brick tiles we also offer everything you could need to cut, fix and seal your brick tiles from mortar, to installation kits. Our full range of accessories can be seen by clicking here.
We full recommend using out materials with our brick tiles as, these are the only products that we have tested with our brick tiles and allows us to offer you a 25 year warranty on your brick tiles when installed with our accessories.
ProPrimer is designed for application before bricks tiles have been applied, to prime the substrate/walls before applying Slip-Fix Adhesive.
We would recommend priming all surfaces before the application of adhesive to ensure a trouble-free installation that will stand the test of time, it is suitable for both Internal and External brick tile installations.
Check out our brick tile primer here!
As well as our bagged and tubbed adhesive, we also sell adhesive cartridges. In general, these are for smaller jobs such as fireplace inserts or repair jobs. One cartridge can cover up to 1m2 of brick tiles. The cartridges are used with a gun applicator (the same type used for caulking, silicone etc)
Calculating brick tiles, headers and corners etc couldn’t be any easier! Below is all the information you will need to work out everything you need to get that perfect finish to your project!
Yes, when using desktop or mobile and on a product page, just below the product image will be a link to our brick tile calculator for which you can click and enter your measurements to work out the amount required.
Alternatively you can access our brick tile calculator by clicking here.
Adhesive is very easy to calculate and it is based on you using a 6mm notched tile trowel. When used with this trowel a standard bag of adhesive will cover 4-5m2 or 8-10 boxes of brick tiles.
You can order brick tile adhesive here.
The amount of mortar you need for your project can depend on many factors such as pattern. If you opt for a pattern with lots of headers you’re going to need a lot more mortar. However for a standard brick tile installation where they are laid in a stretcher bond (or brick bond) 1 bag will cover up to 3.5m2 when using our brick tile spacers.
i.e. 1 bag for every 7 boxes of brick tiles.
Calculating the amount of corner brick tiles you need couldn’t be any easier! We work on the basis that 7 corners (when used with 10mm spacers) will cover a height of 0.5 meters.
On this basis, If your doing a fireplace chimney breast for example with a height of 2.5 meters you would need 35 corners for each side.
For any more help and advice regarding corner brick tiles please feel free to reach out to us via live chat for us to work out your requirements.
We always recommend ordering 10-15% more than what you need this allows for breakages and waste.
For example, when installing your brick tile along a wall you will need to cut down the brick tile at either end on each row (wastage) over ordering will compensate for that.
In addition, if you run short even by a box, due to the fragile nature of brick tiles and courier restrictions we will need to send out a single box on a pallet at a cost of £60.
Calculating the number of stretchers is fairly easy.
For Example: if you have a window reveal to do, you will use corner brick tiles for the two uprights (edges) the Stretcher Reveal Brick Tiles will be used for the top part of the window so simply measure it. In this example let’s assume it is 900mm wide. Our stretcher reveals are generally 215mm in length so 900 dived by 215 gives you 5 Stretchers (when rounded up)
Headers are fairly easy to calculate and on our header brick tile pages we outline the number required depending on the pattern you wish to achieve.
English Garden Wall Bond – 27 Headers per square meter and 46 standard tiles.
English Bond – 60 Headers per square meter and 30 standard tiles.
Flemish Stretcher Bond – 40 Headers per square meter and 40 standard tiles.
Header Bond – 119 per square meter and no standard brick tiles.
Our site is super simple when it comes to placing an order, simply adding to cart and checking out. But with this comes questions and issues (sometimes) Any questions you may have should be answered below
We make placing your order super simple! All orders can be placed online and it is the best way to get your order of brick tiles right!
To place an order for a sample we have a large banner at the top of every page stating “Free Samples Click Here” this will take you to our samples page where you can select multiple sample panels, add them to cart and proceed to checkout.
To place a full order, again this is easily done online. When you head to our main Brick Tiles page you can scroll down to your chosen product, click the product you want and it will take you to the below page.
From here next to the price is an “add to cart button” simply enter your quantity in the box next to that button and then add to cart.
For special shape tiles you will see on that sample page near the bottom a list of icons, select the shape you need from that and again enter your quantity and add to cart.
Once all your brick tiles, installation aids etc have been added to cart, you can then proceed to checkout.
Yes! As above ordering brick tiles online is the best way forward. Follow the steps above to place your order online.
Due to data protection, we do not allow for orders to be placed over the phone, we do ask that all orders of brick tiles are placed online.
We are sorry to hear this! There can be many reasons your order won’t go through:
We are sorry to hear this. Orders for our brick tiles can be cancelled for a few reasons.
Yes! We kindly ask that orders are cancelled within 24 hours as we process orders very quickly to ensure we meet delivery guidelines and expectations.
Orders cancelled after 24 hours may be subject to a 20% handling charge if the products have already been sent to manufacturing.
You may wish to cancel a purchase, we accept returns if we were notified within 7 working days of receipt of goods except when:
You must email with details of the returns you wish to make within the 7 working days from the point of receipt and we will refund you the value of returned saleable goods (20% handling charge apply). However, you will be liable for the cost of all shipping including the outgoing and return journey.
When returning goods to us you must ensure they are adequately protected to ensure they are not damaged on the return journey otherwise the damaged goods value will be deducted from your refund.It is the customers responsibility to ensure the goods are received in good condition.
If the goods are damaged on receipt you should:
All refunds will be transferred within 30 days from receipt of the returned items.
A list of our payment options and methods below and questions answered regarding discounts and trade prices etc.
We use Stripe payments as our Payment Gateway. With Stripe, the below payment methods can be used.
In addition, should you need to pay via bank transfer (for commercial customers only) you can call through and we can raise a pro-forma invoice for you in which you can pay via bank transfer
Yes! we are committed to providing the best Data Protection for our customers as Slips From Stock. Therefore we chose Stripe as our Payment gateway.
Stripe is certified as a Level 1 Service Provider, which is the highest level of certification for payment processors. Stripe complies with the Payment Card Industry Data Security Standard (PCI-DSS), a set of security standards established by major card brands like Visa, Mastercard, and American Express
You can make payment for your brick tiles over the phone, but we always recommend doing so online due to the encryption offered with using Stripe.
At Slips From Stock we pride ourselves on honest and transaparent pricing. Therefore, we keep all of our prices incredibly low! We do not inflate prices and then offer discounts or coupon codes! We have one low price for all of our customers.
As our sister company is the direct importer and distributor of our brick tiles, we have direct access to these which means we can offer these brick tiles cheaper then anyone else and will offer a price-match guarantee on any of the exact same products.
We always welcome trade customers such as those in the home building industry, architects, engineers etc. When becoming a trade partner with Slips From Stock you can get some great benefits including:
And so much more, contact our office at sales@slipsfromstock.com and get set up today!
Generally no, for very large commercial organisations this is something that can be discussed and looked in to, we have a dedicated team to look after commercial clients and would always advise contacting us first on sales@slipsfromstock.com to see if this is something we could offer you.
Delivery for full orders is 5-7 working days. All of our orders are made to order. Once your order has been completed they will be sent for a next working day delivery and we will email you with your tracking number.
Samples are delivered in around 3-5 working days, samples are delivered via parcel courier.
Deliveries come by means of a rigid vehicle with tail lift and onboard manual pallet truck. Truck sizes can vary from 18 – 28 tonne trucks and if you think this may be too large you should inform us so we can discuss it with you. Please note we are unable to deliver to any address that have restrictions on HGV’s, weight limits or loading/unloading hours, please contact us first prior to placing your order.
Our deliveries are classed as Kerbside deliveries , we and our delivery companies are not insured to enter your property, we will always endeavour to deliver your goods to the nearest hardstanding point to your property, in some circumstances this may not be possible (restricted access streets, loading restrictions, narrow or one way streets, if you live in a block of flats or a property not accessible by our vehicles.
If you have a gravel drive you should understand that it is impossible to remove heavy consignments by means of a tail lift and pallet truck. If you have a gravel drive you may have to split the consignment and remove them by hand from the truck or the driver may have to leave the pallet on the nearest hard standing for you to split and carry at your convenience. The Pallet trucks can only operate on a flat smooth surface such as tarmac or concrete. It is not the drivers job to carry goods for you and whilst they may try to accommodate they are not obliged to do so.
All deliveries require a signature . You will need to be present at the time off delivery to sign for your delivery, if nobody is present and the driver delivers your goods without a signature, they will not be able to return to move the delivery if it is in the wrong location.
Samples are delivered via parcel courier and do not require a signature. IF you are not in to take delivery of your sample, these can be left in a safe place of your choosing.
Delivery for samples is completely FREE!
Delivery for large orders 1-39 boxes is £60.o0
Delivery for orders over 40 boxes is FREE
Delivery for installation aids ordered on their own starts at £10.74
Yes, in some circumstances collections can be arranged from one of our depots. Before placing an order to collect please contact our offices on 01889 227183 and a member of staff will be able to advise if a collection is possible and the arrangements that can be made.
We deliver our Brick Tiles throughout England, Wales And, Scotland.
We do not currently deliver to Northern Ireland
Yes, once your order has completed with us and been collected by our chosen couriers, you will receive an email that will include a tracking reference number. You can use this to track your order.
All deliveries require a signature . You will need to be present at the time off delivery to sign for your delivery, if nobody is present and the driver delivers your goods without a signature, they will not be able to return to move the delivery if it is in the wrong location.
In addition, if we attempt to deliver and no one is in and nor, does the driver deem there to be a ‘safe’ place to unload or leave the goods, you may be liable to further delivery charges as we would need to pay for the brick slips to be returned to depot and then re-sent out.
If you have received your tracking number and on the day of the anticipated delivery, your products do not arrive we advise you to call the carrier directly with your order number and postcode, they can then look in to the order for you and find out where your order is.
Delivery dates are not guaranteed and no acceptance of liability for delays due to late delivery can be accepted. We use 3rd party nationwide pallet haulage and courier companies for our deliveries and from time to time delays due to instances out of our control such as adverse weather, road closures, accidents, and traffic may occur and delay your delivery, we will not be held liable for any consequential losses you may incur from any delays on your order.
Best practise dictates that you should always have the materials on site before booking a tradesman or making other arrangements for the installation process, this way should your shipment be delayed, it will reduce the risk of any inconvenience.
We are sorry to hear you have damaged goods.
If the goods are damaged on receipt you should:
Once we receive this we can then make an informed decision and send out replacements if applicable.
Please do not refuse the delivery if there are damages on the order as, this can incur additional fees.
There are certain restrictions when it comes to our deliveries but this is more in respect to getting the vehicle to the property for example:
No Kerbside – Deliveries are made via kerb side, if there is no sufficient space to deliver the goods or there are waiting, loading restrictions this can make it difficult to deliver
Weight/Width restrictions – If you are directly connected to a weigh bridge that has a low weight bearing it may make it difficult for a driver to access your road and deliver your brick tiles. In addition if there are restrictions such as a narrow lane or double parking this can also affect the delivery. In this case it is advised that you contact us prior to your delivery to let us know.
If you live down a narrow road or have any sort of access restrictions such as parking on both sides of the street please contact us as soon as your order is placed on sales@slipsfromstock.com.
A member of the team can then advise the depot of the restrictions and measures can be implemented to ensure a successful delivery.
Failing to let us know could result in an abandoned delivery where the driver has had to turn back, this will then result in additional delivery charges.
Unfortunately not, the driver can not take the pallet it is part of your order. however you should be able to find local companies who will take it away to recycle or use as firewood.
Unfortunately not. The couriers are a third-party company and not directly associated to us. Due to the weight, health and safety and, insurance drivers are generally not permitted to manually handle your order.
The brick tiles are delivered via pallet and the driver will use a pallet truck to manoeuvre the pallet in to place (kerbside)
Whilst we usually do offer express and next day delivery we have had to suspend this due to the huge demand, We process around 50-100 orders a day and all of our brick tiles are cut to order. Which means once an order is placed it joins the cutting que and we can not fast track this at this moment in time.
If these options are reinstated they will be available on the checkout page.
Generally no. There is no option on the website when creating an order to select a delivery date. However if the goods are not required for 10+ days then you can email us on sales@slipsfromstock.com with your order number to advise of a preferred delivery date as long as it is at least 10 working days in advance.
Yes, unfortunately each delivery attempt is chargeable and we are charged by the couriers to pick up and deliver your brick tiles.
If you miss your delivery, the pallet will then be returned to a depot and will need to be rebooked out for a second delivery. We will notify you by email if this is the case.
To prevent this, we do email advising the goods have been dispatched with tracking details.
Yes you can, providing your order has not been dispatched, you can amend your address by contacting us via email at sales@slipsfromstock.com send us an email with your order number and new address and we can get this changed for you.
If your brick tiles have already been dispatched then it may not be as simple, we can arrange the courier to cancel the delivery attempt but to change the address may incur an additional delivery charge.
Paperwork is not always supplied with deliveries as we do our best to reduce our carbon footprint and keep all materials as digital as possible. This means your order confirmation, invoice, dispatch notification and tracking details are all sent via email to the same email address used at the time of your order.
We are sorry to hear this but, fear not! We are here to help. Mistakes can happen sometimes and in these situations if you believe the wrong brick tiles have been delivered, the first thing to do is contact us. The best way to do this is to send us an email to sales@slipsfromstock.com with your order number and a picture of the brick tiles. Try to do this within 24 hours of your delivery.
That being said, sometimes when your brick tiles are delivered they can appear slightly different or darker than the samples you had. This is due to the manufacturing process. When the brick tiles are cut a lot of water is used to Coll the blades, when this is done the bricks then retain the water giving them a darker appearance. It can take 1-2 weeks for the brick tiles to fully dry out as per your samples.
If you are still sure your brick tiles are wrong do get in contact with us ASAP.
Sometimes when your brick tiles are delivered they can appear slightly different or darker than the samples you had. This is due to the manufacturing process. When the brick tiles are cut a lot of water is used to Coll the blades, when this is done the bricks then retain the water giving them a darker appearance. It can take 1-2 weeks for the brick tiles to fully dry out as per your samples.
If you are still sure your brick tiles are wrong do get in contact with us ASAP.
Returns & Exchanges
If you are not happy with your brick tiles and you wish to return them, simply contact us via email on sales@slipsfromstock.com with your order number and state the reason of return. If they are damaged, we will send replacements for the damaged tiles. There is no need to return them.
If you have changed your mind we of course can accept the brick tiles back but you would be liable to our standard charges such as processing/re-stocking fee.
Once you have contacted a member of team regarding returning your brick tiles, you will then need to arrange the return.
Using the pallet the brick tiles come on ensure that the boxes are placed back on to the pallet and are then secured to the pallet either using “banding” or shrink wrap. You may be liable for any damage caused in transit so please try to secure the brick tiles as good as possible.
You will then need to book the return via a pallet haulier. When booking ensure you get insurance for the full value of the brick tiles should anything happen.
Once you have contacted customer service we will have given you a reference and the return address. Once returned and any fees deducted we will then process your refund.
Yes and no. If you have received your brick tiles and they are in perfect condition however, not to your liking you would need to arrange a return before receiving new brick tiles.
You would be liable to our normal returns and refund procedure so please check that out. Once the brick tiles have been received and inspected we will then issue the refund less any fees and you can then place a new order for your desired brick tiles.
To avoid this we do advise all customers to order a sample prior to placing a larger order.
To report damages, this is done in two steps.
Unused ‘leftover’ brick tiles can be returned, based on it being inline with our returns policy which can be seen here.
In general, you have 7 days from the date of delivery to advise us of a return, returned goods would be subject to a 20% handling fee.
Some accessories can be returned and some not.
Accessories which are perishable goods such as Adhesive and Mortar can not be returned.
Others such as Spacers, Primer and Sealer can be returned but in line with out returns policy which can be seen here!
Contact
We offer 3 different contact options.
Live Chat – This is the most efficient way to get in touch with us 7 days a week! Live Chat is operated remotely so we are available even when the office is closed. Our live chat is open Monday – Sunday 9am – 6pm!
Email – You can email us 24/7 on sales@slipsfromstock.com. We aim to respond to all emails within 24 hours during working days. The office is open Monday – Friday 9am -5pm
Phone – 01889 227183
No! Our live chat is managed by our remote customer service team so they are great for any advice, order recommendations etc
Our general opening hours for phone and email are Monday – Friday 9am – 5pm.
Live chat is open 9am – 6pm Monday – Sunday
Our telephone number is 01889 227183
Our email address is sales@slipsfromstock.com
Using live chat is super easy! In the bottom right hand corner of your screen you should see a little speech bubble (when online) simply click this speech bubble and begin speaking with our agents.
Sometimes there may be a “bot” which will take you through some information that may help answer your questions fro you.
No, due to our offices being located at our manufacturing plant it is not recommended for public access due to health and safety.
Our postal address is
Slips From Stock
Daneshill Road,
Lound,
Retford,
DN22 8RB
